Surprised in the best way!

We had a delightful overnight experience at this hotel. The room was spacious and well-appointed, allowing for a comfy stay. The staff were exceptionally pleasant and attentive. The breakfast in the morning was plentiful, with delicious waffles leading the charge. The ongoing renovations did not hinder our enjoyment, making us eager to return!

Both lovable and frustrating

The staff was incredibly friendly, providing exceptional service throughout my stay. I truly enjoyed the unique breakfast options, like the bacon selection that deviated from the typical sausage patties.

Though the rooms were clean, I often heard noise from the trains outside, which disrupted my sleep. The renovation work also caused some early morning disturbances, frustrating my stay.

i enjoyed my stay at best western! the king room was really comfy and clean. the breakfast was delicious every morning. the indoor pool was a nice touch for some fun after a long day. the staff was kind and worked extra hard to help guests.

can recommend

excellent access to parks and historical sites in richmond

The cleanliness of the room was pleasant, and the breakfast had lots of variety and good food, making it a great start to my day of exploration. it’s also just a quick stroll to hayes arboretum, where the views are truly refreshing to enjoy while walking through the trails.

I had a fantastic stay! The bathroom was incredible, truly top-notch with a stunning shower. Breakfast was packed with variety, and the staff's help made everything seamless during our family trip. Happy to return!

The room's cleanliness and the friendly staff helped make our stay enjoyable. However, the ongoing renovations created a messy environment that detracted from the experience.

We hit up a local park and a cool diner nearby. Breakfast was solid with plenty of choices. The staff was friendly and the place was clean, making our stay really enjoyable. Perfect spot for friends looking to chill together!

The hotel was undergoing some painting during our stay, and the quality wasn't great. There were missed spots and paint on things like the ice bucket, which was a bit annoying.

This place suits me perfectly with its free parking, 24-hour reception, and indoor swimming pool. I remember how the staff helped my elderly parents during our stay. Always friendly and accommodating, they made an impact!

Great location, comfortable bed, but Wi-Fi was slow and dropped frequently.

Request a room with a fridge and microwave for added convenience during your stay and to save on dining costs.

I enjoyed my stay at the Best Western in Richmond. The room felt spacious with adequate lighting, making it cozy. The housekeeping crew kept everything neat, and I appreciated the fresh linens. The breakfast offering was decent. I loved the variety, especially the coffee. One downside was the non-refundable pet fees. I had to pay $10 for my dog, even for a short stay. The elevator was out of order, making it a hassle to carry my luggage up the stairs. The front desk staff was friendly, but they didn’t seem to have enough people on duty during peak hours. I waited a while to check in, which was frustrating after a long drive. The furniture looked outdated and could really use a refresh. The walls needed fresh paint, as they felt a bit worn down. Overall, the location seemed convenient, albeit with a few hiccups during my stay.

Comfortable beds made our stay more enjoyable.

The website didn’t mention anything about the renovations, which made the facilities messy and inconvenient. We faced issues like no elevator service, and even had to retrieve essential amenities from the front desk, which was quite bothersome.